We require a signature authorization for every custom order we build before any wood is ever picked, or any cutting is ever done. Your order will be built for you, using the specifications and dimensions approved by you in writing. Slight variations in dimensions and tolerances may occur, which is common to millwork and our products. We will work diligently to ship your order on or before your estimated ship date, recognizing that each order is a unique project for our craftsmen requiring time and expertise to complete.
Due to the custom nature of our product, orders require a 50% deposit at the time the order is placed, and the balance due prior to shipping. Payment methods accepted are Visa, MasterCard, Discover or check. Charges for shipping, handling and taxes will be billed at the time of shipment.
Shipments made or picked up in Pennsylvania will be charged 6% sales tax. No sales tax will be charged for shipments made to locations outside of Pennsylvania.
Shipping, handling and delivery
We will select the most appropriate carrier for your order, depending on the size, weight and destination. Delivery is "to the curb". Please be sure someone is available to sign for the delivery at the scheduled time. We ask that you always inspect your package(s) for damage before signing for the delivery. If the package is damaged but the merchandise looks unaffected, note the damage on all delivery receipts before signing. If you believe the product may be damaged, please refuse delivery and call our Customer Service Department immediately. We are not responsible for concealed damage that is discovered more than seven days after delivery. If you discover a problem within the seven day period after you've accepted delivery, please call our Customer Service Department. We may be able to resolve the problem without requiring you to return the item. Please retain all packing material until you're completely satisfied with the condition of the product.
Shutters - due to its custom nature, once a shutter order has been accepted and an initial payment received, shutters cannot be cancelled or returned for any reason. Changes made during the construction process, if possible, will be billed accordingly.
Hardware returns - please contact our Customer Service Department first, who must issue a return authorization number before any items can be returned. Hardware returns without an approved authorization number will be rejected. Hardware must be returned in its original condition to be eligible for credit. Customer Service will inspect the hardware upon return and contact you with a credit determination. Hardware returns will not be accepted after one year from purchase. Hardware special order items, custom hardware or discontinued hardware is not returnable for any reason.
We stand behind our products. They're built to last, constructed using time-honored techniques, superior materials and old world craftsmanship. Because our products are exposed to outdoor conditions, they will experience the normal wear and tear associated with finished exterior wooden products and hardware:
The bare wood shutter itself is warranted for three years from date of receipt against defects in material and workmanship. The following are not considered defects in material and workmanship: small hairline surface or edge "checks" which are common in exterior millwork and generally cannot be avoided; slight witness lines around the raised panels due to expansion and contraction; witness lines around the "pegged" mortise and tenon joint.
For shutters painted by HeadHouse Square Custom Shutters, the painted shutter will be warranted not to peel or flake for one year from date of receipt. We are not responsible for fading due to weathering of painted surfaces or leaching "tannin" or "resin" from the shutter, which is normal and expected for painted wood in exterior applications. For shutters not painted by HeadHouse Square Custom Shutters, we will not be held responsible for paint or finish failure under any circumstances.
Our hardware is warranted for one year from date of receipt against defects in material and workmanship. Our hardware is considered reproduction hardware, which may result in slight variations in dimensional accuracy and tolerances. The finish on such hardware is not warranted against deterioration, including but not limited to fading, scratches, rust streaking, spotting and corrosion, particularly resulting from airborne seas salt in coastal environments, as these conditions are typical in exterior hardware products.
Warranty is non-transferable and any post-delivery modifications to any product will void warranty.
In the event of any warranty claim, we will not be responsible for any subcontractor or labor charges for the removal or reinstallation of affected shutter or hardware under any circumstances. Our financial liability will never exceed the original product cost.
Disclaimer: OTHER THAN THE EXPRESS WARRANTIES HEREIN, HEADHOUSE SQUARE CUSTOM SHUTTERS MAKES NO OTHER WARRANTY AND HEREBY EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE MAKE NO IMPLIED WARRANTY OF MERCHANTABILITY AND MAKE NO IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.